We get it — once you’ve taken the first step toward treating hair loss, you want to get started as soon as possible. One of the most common questions we get at Follicle is:
“How long will my order take to arrive?”
Here’s everything you need to know about our delivery timelines and what to expect once you’ve placed your order.
Step 1: Complete Your Consultation
Before we can ship your treatment, you’ll need to complete our free online consultation. This usually takes just a few minutes and helps our licensed clinicians assess which treatment — finasteride, minoxidil, or a combination — is right for you.
Step 2: Clinical Review & Approval
Once your consultation is submitted, a licensed UK prescriber reviews your responses. If treatment is suitable, they’ll approve your prescription, and our registered pharmacy will begin processing your order.
🕐 Timeframe: Most consultations are reviewed within 24 hours (often much faster).
Step 3: Discreet Shipping
Once your treatment is approved, it’s dispatched in plain, unbranded packaging for your privacy. All orders are sent from our UK-based pharmacy via tracked delivery, so you can follow its journey to your doorstep.
📦 Delivery Time:
- 1–3 working days from dispatch
- You’ll receive a tracking link via email as soon as your order is on its way
Weekends & Bank Holidays
Orders placed over the weekend or during UK bank holidays may be processed the next working day. We do our best to keep delays to a minimum — and we’ll always keep you updated along the way.
Need Help or an Update
If you haven’t received your order within 5 working days or have a question about your delivery, our support team is here to help. Just reach out via our Help Centre or email, and we’ll look into it right away.
