Privacy Policy
Follicle (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit follicle.uk (the “Site”) or purchase our products.
1. Information We Collect
When you interact with our Site, we may collect the following information:
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- Personal Information such as your name, email address, phone number, billing and delivery addresses, and payment details when you place an order.
- Account Information if you create an account, we may collect login details and preferences.
- Health Information (Optional) if you provide details related to your hair, health, or supplement needs to help us recommend products.
- Technical Information such as your IP address, browser type, device information, and cookies.
- Usage Data including how you navigate our Site, pages visited, and time spent.
2. How We Use Your Information
We use your information to:
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- Process and deliver your orders.
- Manage your account and provide customer support.
- Send you important service updates (e.g., order confirmations, delivery notifications).
- Send you marketing communications (only with your consent).
- Improve our Site, products, and services.
- Comply with legal and regulatory obligations.
3. Sharing Your Information
We will never sell your personal data. We may share your information only with:
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- Service Providers such as payment processors, delivery companies, and IT support, to fulfil your orders.
- Legal Authorities if required by law or to protect our rights.
- Business Transfers in the event of a merger, acquisition, or sale of assets.
4. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalise content. You can manage your cookie preferences through your browser settings.
5. Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the right to:
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- Access the personal data we hold about you.
- Request corrections to inaccurate or incomplete information.
- Request deletion of your personal data (subject to legal obligations).
- Restrict or object to the processing of your data.
- Withdraw consent for marketing communications at any time.
To exercise your rights, contact us at contact@follicle.uk.
6. Data Retention
We will only retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.
7. Data Security
We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their policies.
9. Children’s Privacy
Our Site is not intended for individuals under the age of 18, and we do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at:
Follicle UK
Email: contact@follicle.uk
Address: Unit 11, 20-22 Mary St, Cheetham Hill, Manchester, M3 1DZ
