Refund Policy
At Follicle UK, we want you to be happy with your purchase. This Refunds Policy explains when and how you can request a refund.
1. Your Right to Cancel
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- Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your products.
- To exercise this right, you must notify us at contact@follicle.uk within 14 days of delivery.
2. Returns Eligibility
To qualify for a refund:
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- Products must be returned in their original condition, unopened, and unused.
- For health, safety, and hygiene reasons, we cannot accept returns of products that have been opened, used, or tampered with unless faulty.
- You must return products to us within 14 days of notifying us of your cancellation.
3. Faulty or Damaged Products
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- If you receive a faulty or damaged product, please contact us at contact@follicle.uk with your order details and photos of the issue.
- We will arrange a replacement or issue a full refund, including shipping costs, once the product is inspected.
4. Refunds Process
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- Refunds will be issued to your original payment method.
- Once we receive and inspect your return, we will process your refund within 7–10 working days.
- Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
5. Return Shipping Costs
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- If you are returning an item because you have changed your mind, you are responsible for the return shipping costs.
- If the product is faulty, damaged, or incorrect, we will cover the cost of return shipping.
6. Non-Refundable Items
We cannot offer refunds for:
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- Products returned more than 14 days after delivery.
- Opened or used products (unless faulty).
- Gift cards or promotional items.
7. How to Start a Return
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- Contact us at contact@follicle.uk with your order number.
- We will provide you with return instructions.
- Pack your items securely and send them back to us.
- Keep proof of postage until your refund is confirmed.
8. Contact Us
For questions about this Refunds Policy or to request a return, contact us at:
Follicle UK
Email: contact@follicle.uk
Address: Unit 11, 20-22 Mary St, Cheetham Hill, Manchester, M3 1DZ
